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Your business could be at risk from hardware failing and causing downtime of your IT systems and business operations. On top of that, hardware support directly from manufacturers can often be expensive and under performing, whilst equipment that is out of warranty or End Of Life (EOL) is no longer supported directly by the manufacturer. The TI Group’s hardware maintenance support service provides a solution to all these common problems.
The TI Group’s hardware maintenance support is delivered through our dedicated 24/7/365 technical support centres, where you can utilise our comprehensive range of skills, engineers and resources. Our multi-vendor offering is delivered through a nation wide network of experienced engineers, providing you with highly responsive support and outstanding customer service, at a lower cost than going direct to the manufacturers.
Our service includes:
- Full Mainland UK coverage
- Single point of contact for all related incidents
- Fixed yearly or monthly contracts with all parts used, travel and labour costs fully inclusive
- All major hardware devices covered such as servers, storage, network devices, PCs and Printers
- Unlimited incidents and on-site call outs
- Service Level Agreements (SLAs) guarantee response and fixes as defined
- Nationwide spares locations for fast deliver and response
- Vast available network of skilled and accredited field based engineers
- 24/7/365 Server Desk and call logging facility
- Remote and onsite trouble shooting services
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