About Us
The TI Group focuses on product and service delivery to SMEs, with a client base extending across the UK, Europe and North America. One of the UK’s most rapidly expanding IT solutions providers, we’ve achieved consistent growth through a commitment to our core business values: technological innovation, excellence, reliability and outstanding customer service.
The TI Group is one of the UK’s fastest-growing IT solutions providers. With a strong focus on customer service, support and preferential pricing, we deliver products and services to organisations where we can add value, embrace innovation and surpass customer expectations.
We cover a broad spectrum of vertical markets in the private sector, as well as having in-depth experience in the public sector. Our customers value our expertise in delivering network infrastructure and virtualisation solutions, as well as managed services.
With a wide reach, servicing clients across the UK, Europe and North America, we’ve achieved consistent growth through a commitment to our core business values - technological innovation, excellence, reliability and outstanding customer service.
What Makes Us Different?
The right people. Our front line is made up of technically-qualified account managers, not commission-motivated sales people. Our staff retention is way above the industry average, and our customers benefit from continuity, better service and a knowledge-based approach.
Easy availability. Our offices are open every day, including weekends, from 8 a.m. to 10 p.m. to process orders and deal with IT-related queries. We are dedicated to service, and this even extends outside standard working hours.
The complete service package. TI technicians install any additional components purchased with servers - such as hard disks, memory and RAID controllers - and DOA check all hardware, before shipping to you. We also configure hardware-level RAID, if required, as a value-added service which is not added to your bill.
Director-level involvement. We ensure that all our clients have direct access to a TI Group director to ensure high-level commitment and service consistency.
We keep you in the loop. Customers are contacted by phone or email between 2 p.m. and 4 p.m. each day to confirm delivery of orders processed the previous day. This enables us to identify and rectify problems as quickly as possible.
We’re geared to deliver better service and better value. We utilise a £100m state-of-the-art warehouse/logistics facility for stockholding and configuration. This virtual space means we don’t directly invest in expensive warehousing and logistics staff, keeping our overheads very low. We pass this cost saving on to you in our competitive pricing.
We keep up to speed. Close contact with our technology partners is essential. Monthly briefings are held for our IT teams to chat with manufacturers regarding new technologies, and exchange ideas with other client IT teams.
The Time is Right for the 2010 Virgin London Marathon
Another key area of business activity is providing sports timing and RFID technology. The annual Virgin London Marathon, a major event on the sports calendar, relies on TI Group sports timing solutions.
Contact the TI Group now to find out how we can help you.
